Zoho Support
Your relationship with Zoho
Has it ever happen in a relationship that things start out hot and heavy, but after a while they start to cool off? Well, that’s exactly what can happen in your relationship with Zoho. At first, you’re all over each other, exploring every nook and cranny of the software. But eventually, you start to take each other for granted. You stop trying new things, and you stop communicating. Don’t let that happen to you! Let us help you keep your Zoho relationship warm & cosy.
Hours Bank Support (Bulk hours)
Pre-paid technical support hours for ultimate flexibility and immediate assistance.
- No expiration on unused hours
- SLA
- Dedicated Support Email
- Dedicated Self Service Support Portal
- Access to our QNA Documentation
- You will get notified once you consumed 90% of it
- keep you updated with customization done in your system
5 Hours 10% off
- 5 Hours support package
- 24 Hours Response
- Access to support recording folder
$405
$450
10 Hours 12% off
- 10 Hours support package
- 12 Hours Response
- Access to support recording folder
$790
$900
Monthly Support Plan
Continuous improvement and maintenance for your evolving business ecosystem.
- Unused hours will roll over (unlimited)
- SLA: Same-Day Response
- Dedicated Support Email
- Dedicated Self Service Support Portal
- Access to our QNA Documentation
- You will get notified once you consumed 90% of it
- keep you updated with customization done in your system
Silver 5% oFF
- 2 Hours per Month of Support
- 12 Hours Response
- Access to support recording folder
$180
$190
Gold 12% off
- 3 Hours per Month of Support
- 8 Hours Response
- Access to support recording folder
$396
$450
Platinum 15% off
- 5 Hours per Month of Support
- 6 Hours Response
- Access to support recording folder
$765
$900
How monthly plans works?
You are on a Gold Support Package. You had it for six months, and you used only 13 hours out of the 18 you paid for. We will set a periodic Go Biz IT Health Check to your system, where we will check how you use your system and evaluate your pain points and suggest armaments/ developments for your organization.
Fixing the new issues that you face will take 4 hours. You will not need to pay any extra money as you already paid for those 4 hours and those hours will never expire. The extra last one hour will be used later to fix any other issue that may pop up later or for adding new feature and additional functionalities of your Zoho One.
Your subscription will get access to our, customer service portal, where you can check the status of your calls together with a dedicated email that grants you access to our expedited SLA support (as above).
